Privacy policy

Introduction

‍iQuest Consulting ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

1. Information We Collect

Personal Information

We may collect personal data that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Company details
• Job title
• Payment information (where applicable)

Non-Personal Information

When you visit our website, we may automatically collect non-personal data such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To provide, operate, and maintain our IT consulting and managed services.
• Communication: To respond to inquiries, send updates, and communicate about our offerings.
• Improvement: To improve our website and services based on user feedback and analytics.
• Compliance: To meet regulatory obligations, including cybersecurity and data protection standards.
• Marketing: To send promotional material, newsletters, and service updates (with your consent).

3. Information Sharing and Disclosure

We do not sell or rent your information. However, we may share it under the following circumstances:

• Service Providers: With third-party partners who assist in providing our services (e.g., cloud hosting, payment processing).
• Legal Compliance: To comply with legal obligations or respond to lawful requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We implement robust security measures to protect your data, including:

• End-to-end encryption for sensitive data.
• Regular security audits and compliance checks.
• Access controls to limit who can access personal information.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. Please exercise caution when sharing information online.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect information about user interactions. You can manage cookie preferences through your browser settings.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Objection: Object to certain uses of your data, including marketing.
• Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, contact us at support@iquest.com.au.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

8. Retention of Information

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

9. International Data Transfers

If you access our website from outside Australia, please note that your information may be transferred and stored in Australia or other countries with different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be effective immediately upon posting on our website.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

iQuest Consulting
Level 5, 68 St Georges Terrace
Perth, WA 6000, Australia
Email: support(at)iquest.com.au
Phone: 1300 769 859